Amber Griffin
Manager, Practice Operations - Dayforce
- Role
- Manager, Practice Operations at RSM US LLP
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
Experience
Manager, Practice Operations
Jan 2021 — Present
Operational leader responsible for designing, optimizing, and scaling end‑to‑end processes across client lifecycle. In addition to leading and mentoring a team of consultants focused on client delivery- Launched a scalable managed services model, evolving a custom intake and ticketing solution into ServiceNow and enabling repeatable delivery through standardized playbooks, onboarding, and contract templates- Automated executive reporting across Workday and NetSuite OpenAir to provide in‑month visibility into delivery health and financial performance- Standardized project delivery through Smartsheet templates, dashboards, workflows, and client presentation assets- Designed and onboarded a Sales Operations role to close sales funnel gaps and improve prospect experience- Partnered cross‑functionally on enterprise initiatives, including Salesforce adoption, Copilot enablement, and post‑merger operational integration.*Wise Consulting acquired by RSM US LLC in 2023
Education
James Madison University
Marketing, Interior Design
Skills
- Cold Calling
- Account Management
- Email Marketing
- Customer Service
- Netsuite
- Copywriting
- Leadership
- Html
- Marketing Strategy
- Microsoft Office
- Marketing
- Omniture
- Lead Generation
- Online Marketing
- Wordpress
- B2b
- Marketing Communications
- Strategic Partnerships
- Sales Process
- Web Analytics
- Social Media Marketing
- Customer Retention
- Analysis
- Advertising
- Saas
- Entrepreneurship
- Salesforce.com
- SEO
- Direct Sales
- Competitive Analysis
- Small Business
- Google Adwords
- New Business Development
- Sem
- Digital Marketing
- Social Networking
- Online Advertising
- Google Analytics
- Sales
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