Amber Mendez

Centralized Admissions Director @Progressive Quality Care

Processed 100+ insurance authorizations monthly across 11 facilities, ensuring compliance and timely approvals.• Reduced authorization turnaround time by 35% through improved workflows and cross-department communication.• Implemented internal communication plans that boosted census growth by 53%.• Streamlined referral management system using CRM/EHR integrations, increasing processing accuracy and efficiency.• Maintained precise documentation standards to support audit readiness and payer compliance.