Amber Braaten
IT Operations Lead | Platform Governance & ITSM Ownership | ServiceNow | Incident, Problem & Knowledge Management | Enterprise Stability
- Role
- Infrastructure Analyst at Master Electronics
- Location
- Mesa, AZ, US
- LinkedIn followers
- 500 followers
About Amber Braaten
IT operations and platform leader with enterprise experience owning, governing, and modernizing mission-critical IT service platforms. I specialize in stabilizing complex environments, building operational visibility for leadership, and driving process maturity across infrastructure, cloud, and service management teams.Currently, I serve as an ITSM Process Owner and platform leader, responsible for incident, problem, and knowledge management, ServiceNow governance, executive reporting, and operational KPIs. I partner closely with Service Desk, Infrastructure, Cloud, and business stakeholders to improve reliability, reduce operational risk, and enable data-driven decision-making.Known for being a calm, trusted escalation point during high-impact incidents, I bring structure to chaos—designing clear escalation paths, standard operating procedures, and metrics that translate technical operations into business outcomes.Core strengths include:• ITSM & Platform Ownership (ServiceNow, ITIL)• Enterprise Incident & Problem Management• Platform Governance & Process Architecture• Executive Dashboards, KPIs & Operational Reporting• Cross-Functional Leadership & Escalation Management• Risk, Compliance & Audit ReadinessI’m passionate about building resilient systems, empowered teams, and operational models that scale.
Experience
Infrastructure Analyst
Nov 2024 — Present
Education
Per Scholas
COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
2022 — 2022
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