Amber Apude
Guest Service Manager @The Fresh Market
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WORK HISTORY
Guest Service Manager @The Fresh Market
Help lead the guest service team and guest service throughout the whole store, to ensure we are providing amazing service and building connections with our guests. Moreover, being a part of the hiring and on boarding team and training new team members. Work as a member of Store Management-(Manager on duty for the entire store: opening and closing) 2+ days a week.
EDUCATION
Valencia College
Associate of Science (A.S.), Health Information/Medical Records Technology/Technician
Valencia College
Bachelor of Applied Science - BASc, Business, Management, Marketing, and Related Support Services
SKILLS
ABOUT AMBER APUDE
20 years of progressive leadership experience in specialty grocery retail, with strong guest service background. Being a Guest Service Manager, my job is to ensure that our guests have an amazing shopping experience. Everyday, I get the opportunity to build connections with our guests; I love this!Skills:Highly skilled at training and developing team members through strong communicationHelp build teams through engagement and recognitionHiring-posting job requisitions, interviewing, and onboard process (iCIMS)Guest ServiceGuest Service RecoveryCash OfficeICFSM certified -Additional experience in Health Information Management (dealing with medical records, ICD10 coding, and handling release of authorizations).I love where I work! I have worked at The Fresh Market for 20 years and walking into the store, never gets old. From the moment you step into a The Fresh Market, you feel at home. The ambience is something that just can not be replicated. Walking into a beautiful walkway of orchids and beautifully lit products displayed with the most inviting presentation. The classical music that just makes you slow down and look around, enjoying the moment. That is what I get to walk into everyday and I love it! The Fresh Market culture is like no other. The genuine connections and shared values makes everyday rewarding. Being a Guest Service Manager, my job is to ensure our guests have an amazing shopping experience and The Fresh Market gives me all the tools I need to fulfill that. I love taking care of our guests and seeing their beautiful smiles. Everyday, I get the opportunity to build connections with our guests. These connections grow and it is beautiful to witness. I see the same customers shop in our store, that shopped when I first started a long time ago. They used to come in telling me stories about their kids and now I hear stories about their grandchildren; I love this! When I tell people I work at The Fresh Market, I always hear, “I love shopping there”. I love where I work, because I am proud of the impeccable guest service, products, and experiences our guests receive.
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