Amber Allen
Keyholder @White House Black Market
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WORK HISTORY
Keyholder @White House Black Market
Normal, IL, US
Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner-Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate-Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential -Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices-Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards-Supports and administers receipt and dispatch of inventory and supplies according to company policy-Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires-Builds and maintains a solid customer following through clienteling and wardrobing -Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management-Participates in and facilitates visual directives including monthly store sets and merchandise replenishment-Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner-Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations-Other duties as assigned/required.
EDUCATION
Illinois State University
Bachelor's degree
DePauw University
Communication and Media Studies and Romance Languages
Illinois State University
Master of Science - MS
ABOUT AMBER ALLEN
Current graduate student at Illinois State University completing a Master\'s of Science in communication. In the process of completing a thesis exploring the convergence of interpersonal, organizational and intercultural communication through the performance of professionalism of BIPOC employees.
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