Amber Aaron
HSO Managed Services Team Lead
- Role
- Customer Care Technical Analyst at Frontier Airlines
- Location
- Sandusky, OH, US
- LinkedIn followers
- 500 followers
About Amber Aaron
Efficient, reliable, and adaptable IT Professional who has proven to have an aptitude and desire to excel in the Information Technology field. Having the desire and capability to gain new skills to implement and troubleshoot technical systems; I Look forward to continuing my learning in this career path.
Experience
Customer Care Technical Analyst
Jun 2018 — Present · Denver, CO, US
Testing experience with IVR systems• Building, writing and executing functional and regression testing.• Experience in creating a business case, project plan, change control procedure, RACI model, RiskAnalysis, Documentation sites (Confluence/SharePoint), process flows and transition plan• Developed policy and procedure documentation.• Monitor IVR performance metrics, analyze information and prepare reports regarding utilizationand trends weekly.• Design caller experience for IVR DTMF and speech-enabled applications• Excellent verbal, written, presentation & interpersonal communication skills• Visio knowledge for Call flow designs• Create and provide detailed input on IVR designs, identifying, evaluating, and recommending IVRsolutions that are cost effective, customer focused, and meet business requirements
Skills
- Retail
- Process Improvement
- Networking
- Access
- Information Technology
- Microsoft Office
- System Administration
- Team Building
- Desktop Administration
- Software Documentation
- Active Directory
- Hardware
- Inventory Management
- Leadership
- Outlook
- Program Management
- Software Installation
- Help Desk Support
- Customer Service
- Customer Satisfaction
- Cashiering
- Troubleshooting
- Servers
- Technical Support
- Business Process Improvement
- Computer Hardware
- Windows 7
- Store Management
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