Amaury Baez

About Amaury Baez

I\'m a civil engineer borned in DR (Dominican Republic) with a high interest in developing…

Experience

1. Network Operations Technician Ii

   Centurylink

   Jun 2012 — Present · Orlando, FL, US

   Installs, Disconnect & Provisions Metro Ethernet, ATM, and Frame Relay services such as DATA, VoIP, DIA, MPLS for Small, Medium & Large Businesses.• Configure & troubleshoot Virtual Private LAN Service (VPLS) over IP and MPLS networks in order to provide customer point to point (E-LINE) & Multipoint to Multipoint (ELAN) setup using Graphical ALU Platform (SAM)• Provision circuits utilizing Layer 2 technologies (VLANs, STP, Etherchannel, MPLS, 802.1Q, SVIs), Layer 3 Technologies (Static Routes, Sub-interfaces, BGP) & QoS (Class-map, Policy maps & Route maps)• Configure Infrastructure Services like: Basic (Authorization, Accounting & Authentication) Security features, SNMP & NTP on the CPE installs at the customer sites• Install, Disconnect & Provisioned ATM (VP/VC) & Frame relay services (DLCIs) circuits speeds (T1, T3, DS1, DS3, etc)• Brands of network equipment use to work the customers circuits were: Cisco (3400ME, 3400G, 3750, 7600), ALU (CBX500, 7750s), RAD (202A, 202AH, 204A & 204 AH), Cienna (3916, 3920,3960), Adtran Netvanta 818, Lucent FR), Calix (C7 & E7), Juniper (MX480 and MX960) & Marconi • Works on ACD system taking calls from technicians in the field, customers, Service Providers and central offices techs for new switch turn-ups and activations.• Handle internal/external customer contact via phone, Remedy tickets or email and escalate further any customer-related issues to the appropriate group or person as necessary.• Utilize basic computer troubleshooting procedures including ping, trace route, speed test, etc. to respond to customer issues• Assist supervisors with providing initial training for new employees. May provide technical information or direction for less experience employees as assigned.• Enter, update, clear, close and cancel Orders & trouble tickets in the Company system using appropriate company procedures. Utilize systems to include Service Order, TRACS, Remedy, MetaSolv, etc. to identify customer accounts.

Education

• IE Business School

  MBA, Business

  2008 — 2009

• Instituto Tecnológico de Santo Domingo

  Master of science, Construction Management

  2006 — 2008

• Instituto Tecnológico de Santo Domingo

  B.S, Civil Engineer

  2002 — 2005

Skills

• Cisco Certified
• Windows
• Project Management
• Microsoft Office
• Autocad
• Juniper Jncia