Amauris Espinal
Support Technician
- Role
- Support Technician at Carousel Industries
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
About Amauris Espinal
I am very motivated person that love helping others offering outstanding customer service…
Experience
Support Technician
Jul 2016 — Present · Warwick, RI, US
Assists NOC engineer with answering support calls from clients and internal resourcesGenerates cases within incident management system originating from telephone support calls, internal/external client email requestsCreate AD account to access Linux/Windows machineTroubleshoot Linux login/access issuesDrives vendor and circuit related issuesAssists engineers to make call updates to customers to provide case status based on defined Service Level Agreements (SLA)Suggests improvements to process and work flow in the support center
Education
Universidad Autonoma de Santo Domingo
Bachelor's degree, Computer and Information Sciences and Support Services
1999
Skills
- Tcp/Ip
- Public Relations
- Troubleshooting
- Video
- Routers
- Databases
- System Administration
- Software Installation
- Visio
- Linux
- Social Networking
- Social Media
- Wireless
- Public Speaking
- Microsoft Word
- Team Leadership
- Windows
- Marketing
- Voip
- Dhcp
- Testing
- Social Media Marketing
- Broadcast
- Microsoft Excel
- Powerpoint
- Networking
- Servers
- Customer Service
- Project Management
- Network Administration
- Security
- Telecommunications
- Analysis
- Spanish
- Unix
- Windows Server
- Hardware
- Marketing Strategy
- Data Entry
- Product Management
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