Amatullah Chakki

Senior Customer Success Manager | $5M+ ARR | Driving Retention, Expansion & NRR Growth in SaaS

Role
Customer Success Manager at Sense
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Amatullah Chakki

I don’t manage accounts, I own revenue and business outcomes.Senior Customer Success Manager with 5 years in B2B SaaS, managing a $5M+ ARR enterprise portfolio across global markets. Focused on driving retention, expansion, and long-term customer value.At Sense, I own the full post-sale lifecycle, from onboarding to renewal, partnering with Sales, Product, and Marketing to deliver measurable ROI and growth.Impact:Owned a $5M+ ARR enterprise portfolioImproved health across 90%+ of at-risk accountsLed executive QBRs to secure renewals and drive expansionInfluenced product roadmap through customer-led insightsOperate at the intersection of Customer Success, Revenue, and Product, turning enterprise customers into predictable growth engines.

Experience

  1. Customer Success Manager

    Sense

    Jul 2024 — Present

Education

  • St. Paul's Senior Secondary School,

    Business/Commerce, General

  • H.R. College of Commerce and Economics

    BMS, Bachelor's of Management studies

    2018 — 2021

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Amatullah Chakki — Customer Success Manager at Sense in Bengaluru, KA, IN | Unifers