Amatullah Chakki
Senior Customer Success Manager | $5M+ ARR | Driving Retention, Expansion & NRR Growth in SaaS
- Role
- Customer Success Manager at Sense
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Amatullah Chakki
I don’t manage accounts, I own revenue and business outcomes.Senior Customer Success Manager with 5 years in B2B SaaS, managing a $5M+ ARR enterprise portfolio across global markets. Focused on driving retention, expansion, and long-term customer value.At Sense, I own the full post-sale lifecycle, from onboarding to renewal, partnering with Sales, Product, and Marketing to deliver measurable ROI and growth.Impact:Owned a $5M+ ARR enterprise portfolioImproved health across 90%+ of at-risk accountsLed executive QBRs to secure renewals and drive expansionInfluenced product roadmap through customer-led insightsOperate at the intersection of Customer Success, Revenue, and Product, turning enterprise customers into predictable growth engines.
Experience
Customer Success Manager
Jul 2024 — Present
Education
St. Paul's Senior Secondary School,
Business/Commerce, General
H.R. College of Commerce and Economics
BMS, Bachelor's of Management studies
2018 — 2021
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