Amartya Bose

About Amartya Bose

Analyzing customer pain-points and converting those into product development / improvement opportunities is one of the jobs I specialize in. Working with the different state governments of India has given me a perspective on how to leverage technology and bring about design level changes in the current government banking sphere to improve the lives of the millions of beneficiaries and the lives of the government employees who are currently in the process of implementing these schemes My prior exposure in the technology domain has helped me in seeing through the web of myriad APIs and file transfer protocols to zero in on the required solution that would be required for a particular client thus improving the Customer experience and improving the PPOP of my current organization. My hobbies include finding value in different asset classes—be it in the stock market or the crypto universe.

Experience

1. Senior Product Manager

   ICICI Bank

   Apr 2023 — Present · Mumbai, IN

   Handling the TASC and GBG payment and collection products for multiple state government agencies and Section 8 institutions.Major responsibilities include leading 2 projects-• Customer Dashboard- Analysing decision-making process of different state government agencies to curate the essential metrics for day to day activity. • Sales process improvement- Identifying gaps in current sales process and improving those through various CRM / external automation solutions

Education

• Institute Of Engineering and Management

  Bachelor of Technology (B.Tech.)

  2012 — 2016

• Indian Institute of Management Bodh Gaya

  Master of Business Administration - MBA

  2018 — 2020