Amartya Mishra

About Amartya Mishra

Always looking out for great Product Stories to learn and appreciate, and be a part of some pretty soon. Interested in Quizzing and Travelling too

Experience

1. Product Manager - Digital Payments Solutions

   Axis Bank

   Aug 2021 — Present · Worli, IN

   Citi Bank Migration:• Spearheaded the deployment of 4 new credit cards, with projected YoY customer base increase • Carried out data mapping for 50+ information capture fields for migration data flow to Axis BankCredit Card on UPI:• Created a new service for real-time transaction status inquiry of credit card linked UPI transactions• Reduced TAT by 75% by implementing a utility to automate reconciliation reports for UPI transactions• Developed user journey for parallel handling of Credit card activation during UPI pin set processCard Networks:• Performed integration checks on 4 onboarding channels to rollout AmEx network for Axis Bank Cards• Reactivated 6 credit cards in production previously discontinued as part of Mastercard Embargo by RBIOnboarding Channels:• Increased user-channel interaction by 40% by deploying 10+ credit card portfolio services in WhatsApp • Reduced manual clicks by 62% by executing new journey for credit card PIN Set/Reset process via IVR• Integrated cross-sell and resume feature in card onboarding journey as part of Omni-Channel initiative• Reduced TAT by 2 days by designing user journey and API framework to capture card activation consentProduct Support:• Deployed modifications in the existing reward configuration for Axis Bank Vistara and Atlas credit cards • Performed UAT for 10+ features to improve the new Axis Bank corporate internet banking portal• Revamped 20+ customer communication templates in collaboration with risk team to reduce concerns

Education

• Indian Institute of Technology, Bombay

  Bachelor of Technology, Mechanical Engineering

  2017 — 2021