Amartya Kundu

About Amartya Kundu

I turn complex, large-scale operations into intelligent, data-driven systems. With 10+ years at Amazon, I\'ve led global workforce programs for 600+ employees across 6 countries — building the infrastructure that lets organisations plan, scale, and perform with confidence. My journey spans Risk Analysis → IP Enforcement Strategy → Global Advisor → Program Management — giving me an unusually broad lens: I understand how trust, data, policy, and people intersect to drive outcomes at scale. What I\'m known for:• Built global headcount reporting frameworks from scratch for 600+ orgs — zero to structured visibility across 6 countries• Improved utilisation from 71% → 86% and reduced non-productive time from 29% → 14% across 2022–2025• Led ASPECT → NICE enterprise tool migration with zero critical post-launch defects.• Validated Generative AI solution for NPT scheduling automation, delivering ~60% reduction in manual effort• Designed IP abuse detection framework adopted into global SOPs — reduced bulk report resolution from 12 hrs → 1 hr• Achieved 27% reduction in global repeat investigator contacts via data-driven coaching model Core expertise:Workforce Management • Program Strategy • Process Optimisation • AI/GenAI Workforce Tools • Change Management • Tool Migrations • Risk & Trust Operations • Stakeholder Management • Lean Six Sigma (Green Belt) Open to opportunities in Product Management, AI/ML Ops, and Senior Program Management. Always happy to connect with operators, product leaders, and people building at scale.

Experience

1. Program Manager

   Amazon

   May 2022 — Present · Hyderabad, IN

   Leading global workforce strategy, scheduling, and tool transformation for a 600+ employee organisation across 6 countries.* Built and scaled a global headcount reporting framework for 600+ employees across 6 countries, establishing a single source of truth for capacity planning integrated into executive WBR/MBR/QBR cycles.* Improved workforce utilisation from 71% → 86% and reduced non-productive time from 29% → 14%(2022–2025) by designing a structured performance framework with shrinkage controls and SLA guardrails.* Led enterprise migration from ASPECT to NICE (WFM tool), achieving 100% WFM team training in 4 weeks and 86% Operations readiness in the same window; identified 5 critical integration gaps later adopted as enterprise-level enhancements.* Validated a Generative AI solution for automated NPT scheduling, reducing manual planning effort by ~60% through edge-case testing, concurrency validation, and structured feedback to the AI model* Designed and executed end-to-end workforce scheduling for 450+ AIT employees across 6 countries in 3 weeks vs. 6-week target — single-handedly configuring multi-calendar models, shift rules, and leave management in the scheduling platform.* Led global governance rollout across 6 countries (standardised work-hour, shift, and leave policies), delivered one quarter ahead of target; partner with HRBPs and C-level stakeholders.* Orchestrated workforce continuity program for India Elections 2024 across 17 sites (2 offices + 15 virtual), enabling 100% employee voting participation with zero SLA breaches.* Led BRP audit migration from SharePoint/Excel to Paragon (Q1\'25): 5-week rollout, 81 work queues configured, 47 auditors onboarded in 3 phased waves, improving throughput and eliminating manual routing.* Owned WBR/MBR/QBR executive reporting cadence — translating complex workforce data into actionable insights for senior leadership.* Managed and coached multi-site WFM Analyst team of 4–5 FTEs across two sites.

Education

• Biju Patnaik University of Technology, Odisha

  Bachelor of Technology (B.Tech.), Electronics and Telecommunications Engineering

  2010 — 2014

Skills

• Social Media
• Windows
• Event Management
• Management
• Team Building
• Leadership Development
• Leadership
• Powerpoint
• Microsoft Excel
• Mobile Communications
• Public Speaking
• C
• Microsoft Office
• Telecommunications Engineering
• Microsoft Word
• Mobile Technology
• Telecommunication Services
• Mobile Devices
• Strategic Planning
• Teamwork
• Team Management
• Research
• C++
• Public Relations
• Java