Amarpreet Sawhney
IT Service Management Specialist || Service Delivery, ITSM, ITOM, ITIL Implementation
- Role
- Information Technology Service Management Specialist (Client - C Hoare & Co) at Zensar Technologies
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Amarpreet Sawhney
Dynamic IT Service Manager with over 14 years of experience in managing intricate IT infrastructure projects. Adept at implementing efficient service delivery processes and optimizing IT service level agreements, I have a proven track record of driving organizational growth and exceeding customerexpectations. I am now seeking a challenging role to leverage my expertise and contribute to your organization’s success.
Experience
Information Technology Service Management Specialist (Client - C Hoare & Co)
Jan 2026 — Present
Leading end-to-end IT Service Management practice, ensuring all support teams adhered to ITIL processes for consistent service delivery.Refining CMDB configuration in Device42 through cross-team coordination and targeted responsibility delegation, enhancing data accuracy and usability.Driving major enhancements and process improvements in client\'s ITSM framework, optimizing operations and aligning with best practices.
Education
Nagpur University
Bachelor of Engineering (B.E.), Computer Science
2007 — 2011
Skills
- Technical Support
- Sccm
- Blackberry
- Entrepreneurship
- Management
- Application Virtualization
- Windows
- Android
- Application Packaging
- Enterprise Desktop Management
- Mobile Device Management
- Mobile Devices
- E-Commerce
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