Amarpal Singh

WORK HISTORY

EDUCATION

ABOUT AMARPAL SINGH

A dynamic, experienced and versatile IT Service Management Professional.Currently leading a global team of Service Design Architects (4 FTE) & Transition specialists (c.40 FTE) within Rolls-Royce, translating business requirements to define & ensure support models work flawlessly, pan globally, across cultures, 3rd parties and supplier partners to create integrated, collaborative teams whilst protecting live services. Proven, highly motivated, adaptable and assured with a depth of experience across a variety of industries across the IT lifecycle, with significant ITIL expertise in IT Service Delivery, Transition, Supplier and Operations Management. Passionate about turning innovative ideas into customer facilitating business intelligence and adept at delivering radical transformations to exploit technology shifts or embedding continuous improvements to IT Operations, Processes, Right Partner Sourcing, Operating Models and Governance Frameworks to deliver a flawless IT experience to customers. I have a can do, positive attitude, coupled with a hands on transition approach to both lead and mentor as well as transform and transition IT services from existing Operating Models to Target Operating Models based on the ITIL and IT4IT frameworks. Specialties: ITIL, Service Transition, Business Partner, Relationship Management, Service Introduction, Service Management & Delivery, Service Architecture, Service Design, Service Integration (SIAM), Multi-vendor Ecosystem, Senior Stakeholder Management, Business Transformation, Change Management, Release Management, Major Incident Management, Problem Management, Business Continuity, BIA, SLR\'s, SLA definition & negotiation, Contracting, Bid Management, KPI definition, Offshoring, Outsourcing, Cloud Services (inc. SaaS, PaaS, IaaS), SAP, CRM, ERP, Manufacturing Execution Systems, Engineering, Pharmaceuticals, Validated Systems, CFR 21 part 11 (FDA), Sarbanes–Oxley (Finance); Export Control; Regulatory Compliance