Amarnath Shete

About Amarnath Shete

I am an enterprise transformation leader specializing in operating model design and building execution systems that enable organizations to perform effectively at scale.Over the past 18 years, I have led enterprise transformations across global organizations including Amazon, Cargill, and Wipro, helping redesign how companies operate so strategy, governance, processes, and technology work together to deliver sustained performance improvement.Currently at Amazon, I lead transformation of the global Customer-Initiated Returns ecosystem — a multi-billion-dollar challenge — redesigning the operating model to shift returns reduction from fragmented remediation initiatives to a scalable prevention-first system using AI enabled platform.Previously at Cargill, I led multiple enterprise transformations including:• $100M+ global MRO transformation across plants in 50 countries• $35M customer experience transformation across APAC for a $50B foods businessEarlier at Wipro, I built and scaled a digital supply chain transformation practice to $75M in revenue, working with global enterprises on large-scale transformation programs.My work focuses on diagnosing systemic bottlenecks, redesigning operating models, and institutionalizing governance and execution mechanisms that convert fragmented initiatives into durable performance improvement.Always interested in conversations around enterprise transformation, operating model design, and building organizations that perform effectively at scale.

Experience

1. Principal, Enterprise Transformation (Customer Returns Reduction)

   Amazon

   Jun 2025 — Present

   Leading operating model transformation of Amazon’s global Customer-Initiated Returns ecosystem, redesigning how the organization prevents and eliminates returns across a multi-billion-dollar cost domain.• Redesigning the operating model to shift returns reduction from fragmented remediation initiatives to a scalable AI-enabled platform.• Step-changing defect identification, solutioning, and prevention throughput across the global returns ecosystem.• Driving execution mechanisms and success metrics including leadership from business, operations, and technology.

Education

• Kendriya Vidyalaya

  High School, Science

• Welingkar Institute of Management

  Master of Business Administration (M.B.A.), Operations Management

• Shivaji University

  Engineer's Degree, Electronics and Telecommunication Engineering

Skills

• Strategic Sourcing
• Vendor Management
• Consulting
• Solution Selling
• Internet of Things
• Procurement Outsourcing
• Business Process Improvement
• Spend Analysis
• Pre-Sales
• Digital Supply Chain
• Thought Leadership
• Outsourcing
• Business Transformation
• Strategy
• Sap Mm
• Supply Chain Consulting
• Procurement
• Organizational Design
• Business Process Re-Engineering
• Procure-to-Pay
• Process Improvement
• Balanced Scorecard
• Customer Relationship Management (Crm)
• Process Consulting
• Product Management
• Management
• Business Strategy
• Team Management
• Solution Development
• Performance Benchmarking
• Business Development
• Business Analysis
• Management Consulting
• Crm