Amar Roy

About Amar Roy

Technical Program Manager with 13+ years of experience delivering large-scale digital…

Experience

1. Technical Program Manager

   Bajaj Finserv

   Oct 2023 — Present

   Descriptions:Leading the delivery of MarTech and AI-driven customer engagement programs for Bajaj Finserv\'s flagship 3-in-1 app, streamlining operations and driving digital innovation across the company.Achievements- Spearheaded the development and implementation of a company-wide framework, ensuring seamless alignment with strategic business objectives and enhancing cross-team collaboration- Established secure, reliable solutions by leveraging industry best practices and fostering strong partnerships with key external stakeholders, driving overall program success- Developed and executed cost-effective strategies to streamline operations, resulting in a 20% reduction in operating expenses while upholding high service delivery standards- Instituted robust policies and procedures to guarantee compliance with regulatory requirements, ensuring adherence across all operational processes- Led negotiations for strategic partnerships and vendor agreements, successfully cutting operating costs by 20% and enhancing overall service delivery performance- Drove the transition to Agile methodologies, streamlining workflows and improving team collaboration, which resulted in a 30% boost in project completion rates and a 20% reduction in project cycle times- Collaborated closely with product and design teams to deliver user-focused solutions, which elevated customer satisfaction by 20%- Implemented effective feedback loops, ensuring continuous alignment with evolving market needs and maintaining a competitive edge in product offerings.Skills:Program Management, Agile & SAFe Methodologies, Stakeholder Management, Digital Transformation, Fintech & MarTech

Education

• Jawaharlal Nehru Natiional College Of Engineering

  BE, Information Science And Engineering

  2008 — 2012