Amarnath Nagarajan

About Amarnath Nagarajan

As a Relationship Manager at Vodafone Idea Limited, I am responsible for end-to-end retention and relationship activities for a large customer base. I manage the customer life cycle and proactively prevent churn, as well as oversee the collection of payments for the assigned zone. I have been in this role for over a year and a half, and I have successfully improved the customer satisfaction and loyalty metrics for the company. Before joining Vodafone Idea, I was a Business Development Manager at OYO for two years, where I handled the P&L and business growth of the assigned area. I identified and finalized new properties, maintained relationships with all stakeholders, and coordinated with multiple teams across geographies. I have a total of five years of experience in retailing, customer relationship, and business development across the telecom and hospitality industries. I am also pursuing a Master of Business Administration degree with a specialization in Marketing, which enhances my skills and knowledge in this field. I am passionate about delivering excellent customer service and creating value for both the customers and the company.

Experience

1. Retention and Collection Manager

   Vodafone Idea Limited

   Jan 2022 — Present · Chennai, IN

   Responsible for End 2 end Retention and Collection activities.Customer life cycle management and stepped ahead customer active to proactive approach in churn management.Responsible for allocated zone bucket wise collection including Retention.

Education

• Nandha Arts and Science College

  Bachelor of Commerce (B.Com.)

  2010 — 2013

• Sengunthar Higher Secondary School

  High school

• Alagappa University, Alagappa Nagar, Karaikudi

  Master of Business Administration - MBA

  2018 — 2022