Amarnath Lingshetty

Oracle Siebel CRM | L2/L3 Support |IT operations | Functional Testing | ITIL | OSS/BSS

Role
Technology Lead at Infosys
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Amarnath Lingshetty

Motivated and results-driven IT Professional with 12+ years of experience in Siebel CRM, providing L1/L2/L3 support across OSS/BSS environments, along with expertise in product modelling. Additionally, I hold 2 years of dedicated experience in functional testing of CRM applications & Enterprise product catalogue, Digital Transformation,spanning Telecom B2B/B2C domains.Proficient in IT support and IT service management, leveraging ITIL best practices to ensure efficient service delivery, incident resolution, continuous improvement, and risk/mitigation planning. Skilled in cross-functional collaboration, problem-solving, and maintaining high-quality technical operations.Domain Experience:• Telecom• Automotive• Investment Banking

Experience

  1. Technology Lead

    Infosys

    Jan 2025 — Present · IN

    client - Goldman Sachs, Investment Banking Investments P & LAttribution/PNL locking/ unlock GDR processing/un processing Escalation managementEOD,T1/TO checks,User support,Assurance,Alerts,RCA, Reconciliation,Bug fixing Risk mitigation,incident and service managementQuantitative project measurement.

Education

  • BNM Institute Of Technology

    Information Science Engineering

  • Jaipur National University

    Master of Business Administration - MBA, Operation Management

  • Shree Guru College

    12th Board

  • MTEMS

    10th Class

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Amarnath Lingshetty — Technology Lead at Infosys in Bengaluru, KA, IN | Unifers