Amarjeet Singh
Senior Business Analyst @NatWest Group
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WORK HISTORY
Senior Business Analyst @NatWest Group
Edinburgh, GB
Launch of NatWest Nectar credit card to Whole of Market• Project managing the launch of a new credit card for NatWestCredit card migration programme (Sainsbury’s Bank -> NatWest, Nectar proposition lead)• Led the end-to-end delivery of the Nectar loyalty integration for the large-scale migration of Sainsbury’s Bank credit card customers to NatWest, impacting thousands of customers.• Owned the Nectar proposition delivery for migrated credit-card customers, ensuring seamless continuation of points-earning and redemption post-migration.• Led technical delivery, coordinating engineering, data, digital, API, and platform teams to build and launch Nectar functionality.• Managed end-to-end testing, including system testing, integration testing, user acceptance testing (UAT) and final business checkout/go-live readiness.• Produced and executed communication plans, including colleague comms, training, customer FAQs, self-serve customer journey through NatWest’s AI assistant (Cora), operational scripts and contact-centre readiness material• Provided senior-management updates across weekly and monthly governance forums, highlighting risks, delivery progress, testing outcomes and customer-impact assessments.• Ensured post-migration benefits, issue remediation and customer-experience metrics were captured and monitored
EDUCATION
Bellahouston Academy
3 As and 1 Bs in Highers, A in Maths, English and Biology. B in Computing
QA Glasgow
PRINCE2 Practitioner, Project Management
SAFe Community Platform
SAFe Scrum Master, Agile Transformation
University of Strathclyde
Bachelor of Science (BSc) Hons, Computers and Electronic Systems
University of Strathclyde
Master of Science (MS), Computers and Electronic Systems
SKILLS
ABOUT AMARJEET SINGH
Delivery-focused Senior Business Analyst & Change Lead with 10+ years’ experience delivering large-scale digital, regulatory and customer-journey transformation across major UK banks. Proven track record leading cross-functional, multi-team delivery, driving Agile execution, and ensuring governance, risk control, and stakeholder alignment across complex change portfolios.Specialist in financial-services leading number of digital deliveries including launch of new credit card, nectar loyalty integration, credit score, instalment plans, payments through open banking as well as customer-experience transformations. Experienced in leading delivery teams, coordinating technology & business squads, managing vendor alignment, and ensuring programmes land smoothly across frontline, operations, and risk.
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