Amarjeet Singh Kalsi
💻 Sr Analyst – Project & Service Management | IT Service Desk Lead | Incident & Escalation Mgmt | Remote Infrastructure | End User Support | ITIL & Major Incident Mgmt (MIM) | Open to Global Roles 🌍
- Role
- IT Service Management Senior Analyst at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Amarjeet Singh Kalsi
With 7+ years of experience across IT Service Desk Management, End User Support, and…
Experience
IT Service Management Senior Analyst
Sep 2023 — Present · Bengaluru, IN
Project - HCSC ( Health Care Service Corporation )Managing the Engineers as they provide support to the end users in terms of Technical supports & escalations.Setting Up Remote Work Infrastructure: This involves configuring and maintaining the necessary hardware, software, and network connections to facilitate remote work, including computers, internet access, VPNs, and communication tools.Providing Technical Supports : Offering IT support and assistance to remote employees, including troubleshooting hardware and software issuesMonitoring Performance and Productivity : Tracking employee performance and productivity metrics, setting clear expectations and goals, providing feedback, and addressing any issues or challenges that may arise while working remotely.
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