Amarjeet Singh Isher
Documents Internal Submission Specialist @Clipboard
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WORK HISTORY
Documents Internal Submission Specialist @Clipboard
Indore, IN
Managed end-to-end document verification, compliance review, and internal submission processes for healthcare professionals onboarding to the platform. Experienced in handling credential verification, background check documents, license validation, and compliance documentation in line with U.S. healthcare and facility requirements.Collaborated with operations, compliance, onboarding, and support teams to ensure timely document approval and profile activation within defined SLAs. Maintained accuracy in data management, document processing, quality checks, and ticket resolution using CRM and internal tools.Skilled in operations support, compliance documentation, data verification, onboarding support, healthcare staffing processes, and back-office operations. Known for strong attention to detail, process improvement, and stakeholder coordination in fast-paced global remote environments.
EDUCATION
Spring Valley Public School
Bachelor of Commerce - BCom
ABOUT AMARJEET SINGH ISHER
Results-driven Technical Support & Operations Specialist with experience across FinTech, B2B Payments, Crypto, Healthcare Operations, and Client Management. Proven expertise in supporting global clients and platforms including Mastercard B2B payments, Coinbase crypto services, and US healthcare staffing operations.Experienced in L2/L3 technical support, payment processing, transaction monitoring, incident management, and root cause analysis (RCA). Strong understanding of card networks, payment gateways, authorization, settlement, reconciliation, chargebacks, and dispute management within SLA-driven environments. Skilled in resolving complex production issues, integration/API queries, and client escalations while coordinating with cross-functional teams such as Technology, Risk, Compliance, and Operations.Hands-on experience in client onboarding, document verification, compliance review, KYC, background checks, and credential processing for global customers and healthcare professionals. Adept at client relationship management, account management, and stakeholder coordination, ensuring high customer satisfaction and smooth service delivery.Proficient with tools like Zendesk, ServiceNow, JIRA, CRM systems, and internal support platforms. Known for strong problem-solving, communication, and process improvement skills in fast-paced 24×7 global support environments.
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