Amarjeet Singh
Customer success (KYC/ AML, Chargeback) @ Instantpay/ Ex Teller - Banker @ HDFC Bank
- Role
- Customer Success Associate at Instantpay
- Location
- West Delhi, IN
- LinkedIn followers
- 500 followers
About Amarjeet Singh
Graduated from Bachelor of Business Administration - BBA in Banking and Insurance from Guru Gobind Singh Indraprastha University. Two year experience in Banking industry(Department-Operation) Cash handling customer support Financial advisor Resolve customer query face to face. Forex transaction.
Experience
Customer Success Associate
May 2024 — Present · Delhi, IN
Handle KYC verification of Retail channel partners and Business entities-Manage large amounts of incoming calls, emails and chats-Identify and assess customers’ needs to achieve satisfaction-Build sustainable relationships and trust with customer accounts through open and interactivecommunication-Provide accurate, valid and complete information by using the right methods/tools-Handle customer complaints, provide appropriate solutions and alternatives within the time limits;and follow up to ensure the resolution-Raise chargeback on behalf of customer for wrong and fraudulent transactions-Follow communication procedures, guidelines and policies-Take the extra mile to engage customers-Monitoring real-time transactional queues as well as investigating and analyzing reported fraud-Collaboration with other members of the Operations team, specifically in assisting Financial Operations with reporting and reconciliation efforts.
Education
Guru Gobind Singh Indraprastha University
Bachelor of Business Administration - BBA
2011 — 2015
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