Amarjeet Gane

About Amarjeet Gane

Possible summary:As a Quality Assurance Specialist at Google Operations Center, I ensure effective and accurate monitoring of transactions, matching the output produced by the analysts against the client requirements, and identifying defects or compliance issues. I also provide coaching, support, feedback, and training sessions to bridge the knowledge gaps across processes and individuals, and evaluate team and process quality and take corrective actions.With over six years of experience in the field, I have developed strong skills in core market research, providing competitive intelligence across industries, and delivering large data with quality and accuracy. I have also acquired multiple certifications in Google AdWords, Google Data Studio, and Salesforce, which enable me to leverage the best tools and platforms for data analysis and visualization. I am passionate about improving processes and outcomes, collaborating with other operations teams, and empowering my team to achieve excellence.

Experience

1. Quality Assurance Specialist

   Google Operations Center

   Nov 2020 — Present · Gurugram, IN

   Responsible for effective & accurate monitoring of transactions (Reports, Insights and Recommendations); Matching the output produced by the Analysts against the client requirements; and identification of defects/compliance.Provide coaching, support, feedback, refresher and training sessions to bridge the knowledge gaps across processes and individuals.Provide hands-on assistance to newly hired resources, share information/ learnings proactively and troubleshoot for the team in case of problems, both through direct intervention and mentoring.Evaluate team/process quality and take corrective tangible actions.Partner & collaborate with other Operations teams to drive accountability for quality related misses. Conduct RCAs, resolve escalations whenever required and own corrective measures to eliminate error/mistakes.Support Business Excellence team in conducting process gaps analysis and in driving continuous improvement projectsManaging end to end work production responsibilities on the floor.Conducting monthly Process Knowledge Test and brainstorming sessions to check process awareness of team membersAs a PEX volunteer - Analyze existing processes, identifying gaps and suggesting improvements to implement best practices.Coordinating with the IT team for automation of the processes/Data for smooth functioning and Process Improvement and Quality Control for the Project

Education

• Visvesvaraya Technological University

  Bachelor's degree, Mechanical Engineering

  2012 — 2015

Skills

• Mechanical
• Quality Control
• Manufacturing
• Quality Assurance
• Automobile
• Microsoft Excel
• Powerpoint
• Microsoft Office
• Training
• Production
• Automation
• Microsoft Word