Amarendra Behera

Experience

1. Program Manager (Digital Solutions & Engineering Lead)

   Tata Consultancy Services

   Jun 2018 — Present

   Executed large-scale digital transformation programs by establishing foundational IT operations, building customer service platforms and cloud contact centers, and integrating internal and external systems while ensuring seamless data migration from third-party vendors.• Partnered with business and enterprise architects to deliver customer-first digital experiences while driving adoption of Generative AI and intelligent automation frameworks to modernize insurance operations—ensuring compliance with architectural and security standards and accelerating time-to-market.• Led greenfield AWS cloud migration strategy and enterprise data transformation initiatives, collaborating with AWS Solution Architects to implement enterprise-scale infrastructure, develop scalable data processing workflows, and deliver business intelligence platforms that enable enterprise-wide, data-driven decision-making.• Established enterprise-grade security and operational frameworks by deploying Security Hub solutions aligned with industry standards, while implementing OS patching, backup, disaster recovery, monitoring/alerting, and batch job automation systems to ensure scalability and high availability.• Managed application modernization, technical debt, and performance engineering initiatives, including the adoption of microservices architecture, which delivered cost savings, faster system access, remediated software compatibility issues, and enhanced user experience.• Led a mission-critical cloud migration program, transitioning 24/7 customer-and agent-facing applications and backend services to Azure IaaS with zero unplanned downtime—ensuring continuous service availability and compliance.• Architected and implemented a self-service Application Access Management platform that empowered business departments to grant access independently, while managing Advisor chatbot initiatives to deliver automated customer support and intelligent routing through conversational AI interfaces.