Amardeep Kular

WORK HISTORY

EDUCATION

ABOUT AMARDEEP KULAR

A consistent self-motivated and reliable hands-on IT Manager (SC Cleared) performed various stakeholder roles and operational challenges spanning over 27 years. A senior project manager with proven outsourcing onshore/offshore service delivery, transformation projects for enterprise and government organisations using ITIL methodologies and modern management (Intune/AAD). Service Owner for End User computing services and Test Manager (UAT). Led continuous service improvement programmes (TAP) including site deployments, incident/problem management, user acceptance testing, service desk management, knowledge management (technical writing) submissions (NSSR/CCR/PIR) proficient using ServiceNow. In addition, end to end proactive IT Infrastructure management, escalation management, patch management, managing BCP/ Disaster Recovery plans, creating business cases by gathering organisational IT requirements. Implementing disaster recovery services and reducing corporate risk by conducting IT risk analysis and identifying SPOFs and potential DDOS attacks. In depth knowledge on BYOD management, asset management, data centre management. Successful track record in implementing IT delivery with key focus on reducing IT footprint, costs and producing service continuity plans. Passionate about driving improvement and providing exceptional service through operational efficiency, influential in establishing and enforcing IT strategy, process and policies and defining Statement of Work (SOW) and Working Level Agreements (WLA) and Service Level Agreements (SLA). Dedicated to BAU management during transformation/transition projects and key stakeholder skills in negotiating global support contracts, multiple vendor management experience and reviewing customer requirements and consistently exceeding customer expectations. • Transformation Manager/ Comms plans Service Owner for End User Services/devices(Windows 10/11) and Site Deployments 27 Years IT Transition Management/Service Delivery, Data Centre management, Core Windows Networking, Server Management-Server installation, and decommissions/ Operations/Vendor Management/ Enterprise Backup software (Hands On)/ End User Computing/Services, Windows Migrations • Technical Writing – LLD/HLD and Setup/Migration Guides • RCA/Change/Problem/Incident Management (CAB management)/ Business Impact Analysis/ NSSRs/CCRs • Senior Stakeholder - Client facing – defining SOW, WLA, CSAT • Upselling - Commercial Negotiations/Business Management/ Escalation Management RTO/RPO • Managing Jira Defect tickets • Test Completion Reports • UAT