Amarajit Yadav
Workforce Planner @TaskUs | Ex-TP | Ex-Wipro| Sri Venkateswara’19
- Role
- Workforce Planner at TaskUs
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Amarajit Yadav
Experienced Workforce Management Professional with over 5+ years of expertise in capacity planning, forecasting, scheduling, and performance analytics. Adept at handling end-to-end WFM processes across various industries including BPO and IT services. Proven ability to align workforce capabilities with business objectives through data-driven strategies and effective stakeholder collaboration.
Experience
Workforce Planner
Apr 2024 — Present · Gurugram, IN
Workforce Planner on a global Workforce as a Service (WaaS) project, across multi-region 24/7 operations. Responsible for long-term capacity planning, short-term forecasting, and intraday schedule management using IEX. Developed interactive dashboards in Google Sheet to monitor real-time performance against KPIs, SLAs, and adherence metrics. Led initiatives to automate reporting and exception tracking, resulting in a 40% improvement in staffing efficiency, an 30% increase in LA compliance, and enhanced decision-making across workforce operations- Lead weekly capacity calibration with stakeholders and clients- Develop long- and short-term forecasts and resource plans- Manage RTA team performance and coach for efficiency improvements- Track and report on SLA metrics and workforce KPIs- Produced weekly performance decks for executive-level discussions- Forecasted staffing needs using NICE IEX and Excel modeling- Supported hiring initiatives based on workforce demand- Managed and mentored a team of 9 RTAs (onsite and remote)- Proposed and implemented billing enhancement strategies.
Education
Sri Venkateswara College Delhi University
Bachelor of Science, Physics
2016 — 2019
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