Ian A.
Network Technical Support | IT Troubleshooting | Active Directory | CompTIA A+, N+ & Security+ | Cybersecurity Student
- Role
- Network Technical Support at Tachusfiber
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Ian A.
Dedicated and customer-focused professional with extensive experience in the service…
Experience
Network Technical Support
Jun 2025 — Present · The Woodlands, TX, US
Diagnose and resolve hardware, software, and connectivity issues across LAN/WAN environments• Provide Tier 1 & Tier 2 technical support for end-users via phone, email, and remote access tools• Configure and maintain routers, switches, firewalls, and access points• Monitor network performance and system alerts • Troubleshoot TCP/IP, DNS, DHCP, VPN, and other protocol-related issues• Escalate unresolved issues to appropriate technical teams while ensuring timely follow-up• Document technical issues, solutions, and user requests in ticketing systems (salesforce)• Perform routine maintenance, updates, and patches to ensure system security and reliability• Assist with network upgrades, installations, and rollout of new IT infrastructure
Education
Lone Star College
Associate's degree, Computer and Information Sciences and Support Services
2017
Western Governors University
Bachelor of Science - BS, Cybersecurity and Information Assurance
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