Amarachi Oguh
Customer Operations Expert @TP
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WORK HISTORY
Customer Operations Expert @TP
London, GB
Teleperformance (DWP – Universal Credit)• Delivered first-line technical and customer support for 20+ claimants daily across digital and phone channels• Resolved queries related to payments, eligibility, applications, and account access with 95% first-call resolution• Ensured data accuracy and privacy by updating claimant records per GDPR requirements• Provided empathetic assistance to vulnerable users and escalated high-risk cases to specialist teams• Maintained high adherence to DWP service guidelines, ensuring performance and compliance
EDUCATION
Ulster University
Master of Science - MS, International Business with Data Analytics
Babcock University, Ilishan-Remo, Nigeria
Bachelor's degree, Economics
Best Schools Int’l, Abuja.
SSCE/WASCE
ABOUT AMARACHI OGUH
At Carradale Futures, my role as a Business Development Executive was integral in…
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