Amara B.

About Amara B.

I help small to large market accounts build healthy and sustainable relationships throughout the customer and product lifecycle. Adept at leading clients and teams to appropriate and creative solutions. Small business owner.

Experience

1. Customer Success Manager

   Amazon

   Dec 2023 — Present · Seattle, WA, US

   Account management for Fashion and Fitness vendors enrolled in Amazon Vendor Services (AVS), a paid premium program providing dedicated support personnel and resources• Designed and launched a real-time reporting dashboard tracking site suppression and product restriction status, delivering visual insights on inventory cost, GMS, and OPS by brand, category, product type, and SKU; partnered cross-functionally with Legal, Leadership, and Program Managers to align on compliance and business objectives.• Drive topline growth for 4+ vendor accounts across 30+ brands ($128M ‘24 portfolio, average 13% YoY growth) through strategic investment, catalog improvements, and supply chain optimization• Own and manage vendor on-site promotional strategy, realizing $10.1M in promotional revenue across entire portfolio in 2024• Collaborate cross-functionally with Marketing, Advertising, Product Management, and Operational teams to maximize vendor efficiency and provide exceptional customer shopping experience• Prioritize programs, betas, and writing Joint Business Plans for vendors to meet annual financial goals and increase brand awareness• Market research and competitive landscape analysis

Education

• University of Southern California

  Bachelor of Arts - BA

Skills

• Research
• Leadership
• Microsoft Word
• Teamwork
• Social Networking
• Digital Photography
• Adobe Bridge
• Fine Art
• Microsoft Office
• Indesign
• Adobe Creative Suite
• Customer Service
• Photography
• Adobe Photoshop
• Adobe Illustrator