Amine Amara
Sr Customer Support Coordinator @Canada Life
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WORK HISTORY
Sr Customer Support Coordinator @Canada Life
Toronto, ON, CA
Coordonner rapidement et efficacement les demandes des clients avec les équipes de l\'entreprise via divers canaux de communication en fournissant des informations précises concernant les polices d\'assurance, les produits et les services.Faciliter la communication fluide entre les clients et les équipes internes pour garantir une résolution rapide des demandes et une satisfaction client exceptionnelle.Identifier les opportunités d\'amélioration des processus pour améliorer l\'expérience client globale.Respecter les politiques, les procédures et les exigences réglementaires de l\'entreprise.
EDUCATION
École Pratique des Hautes Études
PhD Candidate, European History
University of Paris I: Panthéon-Sorbonne
Bachelor's degree, Economics
HEIP - Hautes Études Internationales & Politiques
Master in International Relations, Military Security Policy and Strategy
HEIP - Hautes Études Internationales & Politiques
Bachelor's degree, International Relations and Affairs
ABOUT AMINE AMARA
Trained in strategic thinking and political science, applied in particular to international relations and development policies, I have developed advanced skills in project coordination and management, communication, and leading working groups to produce collective work and reports. In my work, I aspire to be solution-focused and human-centered. I am deeply imbued with culture and heritage, and through a perfect blend of analytical skills and creativity, I have gained a significant ability to operate in hybrid environments. These allow me to spot and create innovative opportunities that facilitate in long-term planning and strategic decision-making.Relying on my pragmatic attitude, I go hands in hands with diversified coworkers to explore new insights and come up with innovative ideas. Keeping the big picture in mind, I iterate toward a workable solution.I\'ve started working in Europe (France) and North Africa (Morocco), but mostly in a globalized context. As a native French/Arabic speaker, I can also communicate in English and Spanish (written and spoken).In addition to my teaching skills at College level, I also have the ability to - Team management- Project development & coordination - Strategic synthesis (political, geo-strategic, macroeconomic analysis and country risk)
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