Amar Ray

About Amar Ray

I began my professional journey in 2018 as a Desktop Support Engineer, and since then, I\'ve grown and diversified my skills to become a Technical Support Engineer at Vedsu Technologies. Alongside my current role, I\'ve developed exclusive expertise in the webinar industry.In my spare time, I\'ve been curating and listing webinars across various industries, catering specifically to working professionals in the USA. My focus areas include Human Resources, Healthcare, Information Technology, and Pharmaceuticals.Furthermore, I possess a strong understanding of email marketing, proficiently navigating platforms such as Active Campaign, Elastic Email, Benchmark, and primailer.

Experience

1. Technical Support Engineer

   Vedsu Technologies Private Limited

   Feb 2022 — Present · Varanasi, IN

   Key Functional Responsibilities:• Administering & designing LANs, WANs internet/intranet, and voicenetworks.• Network connectivity troubleshooting, ping, telnet.Responsible for communication protocols, configuration, integration & security. • Investigating, diagnosing and resolve all network problems.• Maintaining pre-packaged software applications on the LAN.• Upgrading and repairing faults on CIS systems, networks & peripheralequipment.• Domain Purchase & Business G-Suit management.• Purchase hosting & webmail management.• Maintain DNS Record for the domain and hosting as per team requirement. • I have extensive experience in the delisting of IPs & Domains from spam Blacklists.• Manages webinar registration setup and recordings and provides customer service delivery to a variety of inquiries and requests from members and attendees• Includes development and management of an organizational system to provide timely access to existing content and files• Works directly with vendors and internal tech teams to identify optimization and troubleshoot for technical difficulties• Manages webinar registration setup and recordings and provides customer service delivery to a variety of inquiries and requests from members and attendees• Responsible for ensuring that produced recording are of high-quality for use in educationally sound electronic media, appropriate for online or on-site presentation• Collaborates with the different teams to finalize project aim, webinar process, timeline, topic, goals etc.• Research and Identify External Parties/Companies for webinar Partnership

Education

• University of Allahabad

  Master of Arts - MA

  2018 — 2020