Amar Swaroop Mishra

About Amar Swaroop Mishra

Results-oriented professional with 15+ years of experience in the areas of IT Architecture & Design, ITSM, IT Service Delivery, IT Project Management, and People Management. I have a proven knowledge of Service Transition, Technology Transition, Service Delivery Management.ITIL certified with working experience on Incident Management, Change Management, Request Management, Problem Management, Access Management, Risk and Compliance, Configuration Management. Experienced IT Team Lead possesses excellent leadership skills and a highly analytical focus, Sound communication skills and good ability to multitask allow for skilled delivery of IT solutions.Excellent command of running projects employing industry standard project management techniques ITIL best practices.Handled IT Infra & Security Teams, managing end to end issues related to IT Infra & Security.Technical Experience includes Citrix, VMware, Windows, Networks, Data-Center, Cloud and IT Operations and Service Delivery.Technical Skills: Thorough knowledge of Windows Server 2003 R2/ Server 2008 / R2 and Server 2012 / R2, Server 2019. Operating System issues, Performance issues, drive issues, application issues, backup clients ), Security updates (DAT). Vulnerability tools: Qualys, Nessus CASB - Netskope, EndPoint : SEP, McAfee Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DHCP; and DNS. Exposure to AWS / Azure Architecture Backup Technologies : NetBackup, CommVault, Veeam, Tivoli Storage Manager (TSM). Patching tools : KACE, WSUS, Altris, BigFix & SCCM, Manual patching.ITSM Tools - BMC Remedy, ServiceNow, Zoho, Sapphire etc.

Experience

1. Consultant

   HCLTech

   Jan 2026 — Present · Noida, IN

Education

• Krishna Institue of Engineering and Technology

  Master of Computer Applications (MCA), Computer Programming, Specific Applications

  2003 — 2006

• University of Lucknow

  Bachelor of Science (BSc), Mathematics

  2000 — 2003