Amar Sharma
Product Support || SaaS || Operations
- Role
- Customer Support Executive at XTEN-AV
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Amar Sharma
I am an ambitious MBA graduate with good problem solving and interpersonal skills, always taking initiative and learning new things.As a Product support executive I am served as point of escalation for complex customer issues, capturing timely resolution to drive client retention and guarantee customer satisfaction. Coordinated referrals and escalations to obtain specialized support.As a Relationship Manager I was responsible to built strong and positive relationships with customers by staying polite and helpful throughout interactions. Shared comprehensive product knowledge and drove revenue through consultative sales approach. Analyzed competitors and adapted strategies to increase market share and expand customer base.I seek challenging opportunities where I can fully use my skills and experience to help the company meet and surpass its goals.Outside the office you will find me taking part in fun outdoor activities like trekking, swimming and ice skating, always gaining new life experiences.Skills:Communication | Problem Solving | Product Support | Teamwork | Time Management | Analytical |
Experience
Customer Support Executive
Dec 2025 — Present · Noida, IN
Respond promptly and professionally to customer queries via chat and email-> Understand customer issues related to login, platform usage, design tools, integrations, or subscriptions-> Perform basic technical troubleshooting and guide users step-by-step-> Log, track, and manage customer tickets using a CRM or ticketing system (Zendesk, Freshdesk, etc.)-> Ensure tickets are properly categorized, prioritised, and resolved within SLA timelines-> Share help articles, documentation, and best practices-> Create or update FAQs, help articles, and internal support documentation.
Education
Lovely Professional University
Master of Business Administration - MBA, Finance, General
2020 — 2022
Indraprastha Institute of Technology and Management
Bachelor of Computer Application, Information Technology
Kendriya Vidyalaya
Intermediate
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