Amar Rup Rupak
Supply Chain & Category Operations @ Kindly | Third-Party Vendor Management Manufacturing & Logistics | Logistics Management | Demand Planning & Forescasting | Vendor Negotiations | Warehousing | Last Mile Delivery | NPD
- Role
- Supply Chain & Category Operations at Kindly Yc W22
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Amar Rup Rupak
Solving Last mile deliveries for smile!
Experience
Supply Chain & Category Operations
Mar 2022 — Present · Bengaluru, IN
Achieved 95%+ on-time dispatch compliance across Qcom, Ecom, and D2C platforms, ensuring smooth last-mile operations and customer satisfaction-Improved inventory accuracy by 20% through demand-based procurement, FIFO implementation, batch/MRP segregation, and robust QC protocols-Secured 100% SKU availability by developing alternate sourcing funnels and strengthening vendor partnerships through effective SLA and price negotiations-Successfully operationalised Pleaser Topical Wipes (best-selling product) and built a low-cost supply chain `network for Asia’s first at-home semen test kit, enabling successful tests across 24 cities-Maintained 99% catalogue accuracy and reduced listing-related escalations by owning and standardising eCommerce listing management processes-Reduced RTO by 18% through root cause analysis, batch-based tracking, and logistics process optimisation-Ensured 100% SLA adherence for dispatch and delivery by acting as SPOC, promptly resolving delays, and maintaining strong platform health-Improved CX ticket resolution turnaround by 30%, driving customer satisfaction and lowering escalation rates-Monitored and optimised performance metrics, including dispatch breach rate, vendor fill rate, RTO%, and listing accuracy, enabling data-driven operational decisions-Enhanced team efficiency by 25% through leadership, process training, and continuous improvement frameworks-Institutionalised continuous improvement mechanisms with measurable KPIs, workflow reviews, and integrated feedback loops for scalable growth-Managed the whole supply chain of 25 CR / Year with a team of 5 People, which included 2 helpers, 1 pharmacist and 1 Operations Manager.
Education
Dayanand Anglo Vedic (DAV) Public School
Matriculation
2002 — 2008
Patna Muslim High School
High School
2008 — 2010
Indian Institute of Management Kashipur
Executive Programme in Operations and Supply Chain Management
2025 — 2026
Guru Nanak Dev Engineering College, BIDAR
Bachelor of Technology (B.Tech.)
2010 — 2015
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