Amar Mehmood

IT Operations Analyst @BAE Systems Digital Intelligence

Engaging with business stakeholders to understand their specific IT challenges, blockers, and key business drivers, and ways forward to enable customer delivery. • Attend in a supporting capacity, and/or co-chair business engagement forums on behalf of the Operational Engagement team with exposure to the broader COO function where appropriate •Analyse data, identify issues, and support the implementation of solutions to improve performance, security, and reliability •Coordinate operational support *solutions (or *resolutions) to emerging issues with the business and our IT partners •Ensure that BAE project and service governance and assurance controls are followed consistently across BAE internal product and service teams, supporting them with activities associated with project handover, operational readiness reviews, change control, entry into service, early life support and handover to BAU teams. •Support business-specific demands through signposting to the appropriate forums, in relation to new catalogue, project, service and IT demand requests to ensure that business needs are understood and met •Collate and report on business-specific impacting IT and business change, including collaboration with central and internal IT and business comms teams to ensure change is effectively communicated to impacted stakeholders •Ad-hoc support for EUC as required, particularly during heightened waves of activity for refresh, upgrades or peak business demands •Track and report on performance of business-specific services, including operational risks, issues and service improvements. •Support business-specific catalogue approvals and escalations process •Support analysis and reporting on business-specific catalogue item consumption to understand user demand trends •Support the collection and analysis of end user feedback via CSAT or other appropriate forums, ensuring that user feedback is collated and channelled to the appropriate BAE teams