Amar Jain

About Amar Jain

A versatile & visionary professional offering over 25 years of diversified experience, strong management skills, capable of leading & motivating individuals to maximize levels of productivity; a knack for motivating the team for exceeding customer expectations in the delivery of committed services and products: expertise in Service Delivery Management, Experience Transformation, Sales & Relationship Building across diverse industrieso 15 years dedicated to Financial and Accounting Operations (FAO) & Supply Chain Management (SCM) spearheading high-impact initiatives in the finance and accounting domain.o Garnering 5 years of experience in technical support services (L1 and L1.5) and 5 years in Customer Experience Management (CEM), covering customer support, customer retention, and collections.To contribute valuable expertise and insights; targeting leadership roles in finance and accounting operations focusing on Delivery Excellence, Transformation and Innovation.Core Competencies:Strategic Leadership Profit and Loss AccountabilityTransformation LeadershipFinancial OperationsProcess Optimization and Business TransformationProcess BenchmarkingStrong People management skillsDelivery Excellence Team Building & Leadership Soft Skills:AnalyticalCollaboratorCommunicatorInnovatorMotivatorProblem SolverAccomplishments- 10% to 15% revenue growth from existing business- 300 bps - 800 bps margin uplift-$2B business value add delivered - Digital transformation at scale - efficiency, touchless, hyper automation- Experience transformation: shared services, business, suppliers and customers- Process simplification and harmonization- Process Benchmarking- Innovation Council deployments- Future of Finance conceptualization- Optimized Target Operating Models deployed- end to end Transition Management- Training Management - Relationship building to build the business- Sales and Solutions: 30+ defense sessions

Experience

1. Cluster Delivery Leader

   Tata Consultancy Services

   Oct 2022 — Present · IN

   Maintain pivotal relationship with CFOs of large organizations, conducting monthly/quarterly reviews with CFOs, CAOs, and other CXOs, ensuring alignment to strategic objectives, service delivery resilience & excellence and continuous transformation Orchestrated with business leaders from across the unit to prioritize initiatives and standardize approaches to create golden standard processes; key stake holder for project delivery needs and seeks ways to improve the utilization and adoption Achieved a 12% year-over-year EN growth, accompanied by a remarkable 800 bps margin uplift, and a substantial $300 M business value with commendable 92% Customer Satisfaction Score (CSS). This accomplishment was attained through disruptive thinking and projects across end-to-end FAO services encompassing FPNA, Leasing, Accounting, Pricing & Contracting, PTO, Customer Service & Collections. Governed service delivery decisions, developed and implemented unit-wide standards, set strategy, and supervised change for key processes and technologies. Established a robust risk management framework (first line of defense) and ensuring compliance with regulatory standards & contractual clauses enabling Zero risk delivery and successful external SOC and SSAE audits Spearheaded several process excellence and transformation initiatives by challenging the status quo, championing Generative AI-led transformation, process optimization, and innovation providing client & business, benefits like increased capacity, reduced cost, reduced ops risk and improved Experience & quality of service. A visionary leader with a strategic mindset, adept at driving organizational change and fostering innovation; skilled in representing transformational strategies, future finance concepts, and target operating models to prospective clients, contributing significantly to business development efforts.

Education

• Amity University

  PGDBM, Marketing and IT

  2000 — 2003

• Delhi University

  B Com Pass, Economics

  1997 — 2000

Skills

• Transition Management
• Re-Engineering
• Telecommunications
• Crm
• Bpo
• Six Sigma
• Project Planning
• Pre-Sales
• Project Management
• Program Management
• Team Management
• Requirements Analysis
• Outsourcing
• Service Delivery
• Business Analysis
• Business Development
• Vendor Management
• Leadership
• Operations Management
• Management