Amar Agarwal

About Amar Agarwal

I’m a Customer Success professional with 4+ years of experience helping clients succeed in SaaS environments by driving retention, improving customer experience, and building strong relationships. Currently working at Meazure Learning, I manage a portfolio of global client accounts, where I focus on onboarding, implementation, and long-term success. I work closely with stakeholders to understand their goals, resolve challenges, and ensure they get maximum value from the platform. Over the years, I’ve developed a strong ability to: • Build and maintain client relationships • Drive customer retention and engagement • Manage onboarding and implementation workflows • Handle escalations with a solution-focused approach • Use data (Power BI) to provide insights and improve outcomes Some highlights of my work: • Achieved 100% customer retention through improved engagement • Led key implementations (HESI) ensuring smooth execution • Managed multiple key client accounts • Improved response time by 25% and reduced turnaround time by 30% I enjoy working at the intersection of customer experience, operations, and strategy, helping clients succeed while contributing to business growth. Open to Customer Success Manager opportunities (Remote / Global)

Experience

1. Client Success Associate

   Meazure Learning

   Apr 2025 — Present · US

Education

• Pune University

  Bachelor of Engineering - BE, Information Technology