Aman Verma
Customer Success / CX- International Market (EAST AFRICA)| Global | Customer engagement, telecom products, Customer Satisfaction
- Role
- Customer Success Cx - International Market at Exotel
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Aman Verma
Senior Customer Success & Strategic Account Leader with 14+ years of experience across…
Experience
Customer Success Cx - International Market
Mar 2025 — Present · Gurugram, IN
Managed post-sales lifecycle for enterprise customers in East Africa, focusing on Cross Sell, Upsell, Churn Management, and Retention.• Collaborated with cross-functional teams to drive revenue growth and customer satisfaction.• Implemented strategies to reduce churn rate and increase customer lifetime value.• Successfully led initiatives to improve customer engagement and loyalty.
Education
Hans Raj Model School
High School, High School/Secondary Diplomas and Certificates
Pune Institute of Computer Technology
Bachelor of Engineering (BE), Computer Science
2005 — 2009
Bharati Vidyapeeth Institute Of Management & Research
Master of Business Administration (MBA), Marketing, international business
2009 — 2011
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