Amanullah Kamaludeen
Head of Business Operations @Wipro
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WORK HISTORY
Head of Business Operations @Wipro
Bengaluru, IN
EDUCATION
Arts and Science Jobs
Bachelor of Science (BSc), Computer Science
ABOUT AMANULLAH KAMALUDEEN
Customer Engagement Manager with over 10+ years of experience in Customer Relationship Management, Stakeholder Management, Compliance, Program Management, and Operations. • Perform periodic engagement reviews (CSAT) with customer stakeholders to ensure that SLAs and KPIs are met. • Part of the Account Leadership Team, presenting various delivery and operational strategies during multiple workshops. • Led the PMO & Compliance Function for an account with 1,800+ headcount. • Demonstrated expertise in Risk Management, Governance, Finance and Contract Management, and Internal/External Audit Management. • Proven track record in Workforce Planning, Management, ODC setup and execution, and driving successful change management initiatives. • Specializes in infrastructure/application assessments and migration analysis. • Proficient in utilizing tools such as SAP Fieldglass, Power BI, ONION, TUNA, and Microsoft Office to optimize operational efficiency and achieve strategic objectives.
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