Aman S.
Senior Software Engineer @Concentrix
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WORK HISTORY
Senior Software Engineer @Concentrix
Fredericton, NB, CA
Tech Lead and code-owner in a cross-functional team. Building a next-gen flow/automation designer (“ixHello”) for agentic AI bots from ground-up. I provide technical mentorship to foster skill development in areas such as writing clean-code, system design, prototyping, and API design, contributing to a stronger, more versatile team. Feats achieved-• Set-up highly scalable mono-repos for front-end and micro-service powered back-end to enhance developer experience, improve maintainability and smooth CI/CD deployments.• Developed highly intuitive drag n’ drop flow designer from scratch.• Designed highly available and scalable architecture for chat-widget application used to deploy applications (bots) created using the above-mentioned flow-designer- Led a team of engineers through the complete development lifecycle of a custom GenAI IVA (Interactive Voice Agent) bot, from architecture and design to deployment, and ensuring alignment with business goals. The bot had an average call containment rate of over 60%.
EDUCATION
CHANDIGARH UNIVERSITY
Bachelor of Engineering (B.E.), Computer Science
University of New Brunswick
Master's degree, Computer Science
Thammasat University
Bachelor of Engineering (B.E.), Computer Science
ABOUT AMAN S.
I’m passionate about leading teams and building full-stack solutions from the ground up, with a strong focus on crafting seamless architecture and UI/UX.
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