Amanpreet Kaur Birdi
Service Delivery Lead @Bank of America
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WORK HISTORY
Service Delivery Lead @Bank of America
Supporting development of Flexserv a automation portal for storage(file / NetApp / NDMP and block / Dell EMC ),backup( avamar/ Dell\'s product and netbackup a Veritas product),DR(masters).Backup automation :backing up of Vms,file system ( mounts on PC : H Drive or D Drive),backing up database,file shares.SRE(site reliability engg) used kanban board to manage the work.keeping team abreast with all the updates (release,process,tools,jira health,MRA/ ECM guidelines).generating metrics based on Jira\'s, building dashboard tracking all the escalation s from APS team. constantly working on remediation of issues and mitigate them going forward.
EDUCATION
Chitkara University
BBA, Bachelor of Business Administration with Major in IT
ABOUT AMANPREET KAUR BIRDI
Seasoned IT Professional with expertise in Implementation and Production Support, Release & Service Delivery Management, Problem Management, Configuration Management, Project Management, Test Management and Change Management.Infrastructure Project Management: Work closely with infrastructure and operations team for high risk / impact critical projects with respect to project planning, release and rollout, scheduling, and impact / urgency analysis • Change and Release Management: Ensure that every change in the production goes through the Change Advisory Board (CAB) approval process before implementation. • Process Management / Process Improvement: Implement process controls in order to increase efficiency and meet customer expectations. • Communications Management: Systematic planning and communication of scheduled Operations and Infrastructure maintenance windows to stakeholders. B • Problem Management: Implementation of problem management process following ITIL guidelines. Work with senior operations and infrastructure team members across database, Storage, UNIX and Windows server team, networking in order to determine proper root cause analysis and action plan to minimize the problems / risk.
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