Amanpreet Bagga

About Amanpreet Bagga

With over 18 years of experience in operations management, I specialize in leading high-performing teams and driving operational excellence. Currently, I manage a team of ~ 500 professionals, overseeing end-to-end processes with a focus on delivering results that meet and exceed customer expectations. My expertise lies in Human-in-the-Loop (HITL) workflows, where I’ve successfully onboarded and supported operations for over 30 Alpha and Beta AFT programs, ensuring seamless execution and adaptability.I thrive on collaboration, working closely with multiple stakeholders to refine Standard Operating Procedures (SOPs), propose actionable improvements, and establish robust evaluation mechanisms. My passion for continuous improvement has enabled me to design and implement initiatives that enhance efficiency, quality, and scalability. I’m dedicated to fostering team growth, optimizing processes, and delivering measurable value in dynamic, fast-paced environments

Experience

1. Senior Operations Manager - Amazon Fulfillment Technologies & Robotics

   Amazon

   Oct 2022 — Present · Hyderabad, IN

   Directly manage overall span of 400+ employees across levels- Managed Training Vertical supporting employees, improving training outcome, along with creating first ever performance evaluation methodology for training vertical - On boarded ~30 use cases, processing 5.5 mm jobs/annotations with limited resources and ensured key metrics delivered, the work supported in ML accuracy improvement- Created robust performance management mechanism, being used by sites across, covering headcount- Created Mechanism for assessing Sr Manager\'s potential outcome, alongside performance tracking- Responsible for site-level strategy and employee engagement

Education

• Osmania University

  Bachelor's degree, Business/Commerce, General

Skills

• Project Management
• Customer Service
• Sla
• Customer Experience
• Technical Recruiting
• Performance Management
• Team Leadership
• Talent Acquisition
• Analytics
• Vendor Management
• Recruiting
• Team Management
• Process Improvement
• Management
• Bpo