Aman Lamba
Product Manager @Kotak Mahindra Bank
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WORK HISTORY
Product Manager @Kotak Mahindra Bank
Mumbai, IN
Launched Kotak Wearable Payments Device end-to-end; led complete UAT for channels, trained RMs and CEC, supervised collaterals, and monitored post-launch escalations, driving 2,500+ device sales.Reduced ATM overuse by 98% in the last FY by analysing transaction data, initiating corrective system changes. Delivered ₹1.8 Cr savings by streamlining monthly customer campaigns and card suspensions. Saved ₹25L MoM by redesigning D2C communication rails and CX touchpoints via SMS/Email/Web. Secured an 80% drop in PIN fraud by adding behavioural rules, resetting flows, and real-time fraud detection.Boosted PVR INOX co-branded card sales by 25% MoM through GTM strategy, frontline training, escalation management, and incentivizing executives. Sold more than PVR cards in just 6 months.Partnered with UX, Customer Success, and Marketing teams to re-design digital self-serve journey campaigns for Debit Card InstaKits and card upgrades, improving adoption and conversion metrics by 20% last FY.Automated multiple reports (Fuel/ATM/Upsell) with Analytics teams, owned vendor relationships, agreements, addendums, and monthly invoicing to ensure smooth campaign execution and compliance.Campaign Management: Regulatory RBI, VISA & Lifecycle Campaigns DC Upgrade/Renewal/ Closures, DC Insurance, PAN-Aadhaar, VISA OCT/CAVV coordinating with Ops, Risk, & Compliance.Channel Management: Drove Digital (Website, ATM/Branch Screens, Mobile & Net Banking) and Non-Digital (Branch Standees/Outbound/Inbound call centres) to achieve Debit Card Upgrade targets
EDUCATION
BITSoM - BITS School of Management
Master of Business Administration - MBA, Business Administration and Management, General
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering (B.E.), Computer Software Engineering
ABOUT AMAN LAMBA
Founder Mentality || Extreme Ownership || Adaptability || Customer Centricity || First Principle ThinkingDynamic strategy and growth professional with 5 years of cross-functional experience across GTM, product execution, and revenue leadership in banking, media, and edtech. Proven track record of launching digital-first products, driving multi-crore cost savings, boosting card sales, and optimizing CX across channels. Strong background in consultative sales, stakeholder management, and data-driven decision-making. Combines execution excellence with strategic thinking to deliver high-impact business outcomes.
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