Aman Bhatnagar
Program Project Manager @Toronto Hydro
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WORK HISTORY
Program Project Manager @Toronto Hydro
Toronto, ON, CA
Managed full lifecycle of IT projects including scope definition, requirements, solution design, testing, deployment, resource estimation, scheduling, budgeting, and reporting.• Oversaw delivery of distributed systems and integrations across CRM, softwares, databases, and customer-facing apps/portals, ensuring architectural alignment and data/system integrity.• Led cross-functional teams of BAs, coordinators, SMEs and external providers; assigned tasks and responsibilities; coordinated priorities; and optimized resource planning, capacity, governance, and stakeholder communications.• Directed vendor and contract management activities including RFP development, proposal evaluation, onboarding, SLA tracking, and performance oversight service providers.• Applied strong risk and issue management by identifying, assessing, mitigating, and escalating scope, schedule, quality, and budget risks while supporting internal/external audits.• Managed project scope and change control, evaluating trade-offs between size, complexity, cost, urgency, risk, and stakeholder value, ensuring alignment with enterprise roadmaps and operational readiness.• Conducted business analysis, stakeholder consultations, and customer feedback reviews to define requirements, improve processes, produce audit-ready documentation, and support software development, delivery, and system upgrades.Key Achievement:• Delivered a high-impact program portfolio spanning 10+ operational and customer service initiatives, resulting in a 35% increase in digital self-serve adoption, 22% boost in field service productivity, and enhanced energy data transparency and customer experience for over customers.
EDUCATION
Centennial College
Post Graduate Diploma, Project Management, 3.8/5 GPA
Guru Gobind Singh Indraprastha University
Bachelor of Business Administration - BBA, Business Administration and Management, General
Centennial College
Post Graduate Diploma, Marketing Research and Analytics
ABOUT AMAN BHATNAGAR
Strategic and community-focused Program Manager with 8+ years of experience delivering high-impact programs, optimizing service operations, and leading customer-centric transformation across utilities, insurance, retail, and food services. Proven ability to manage multi-business operations, lead cross-functional teams, and drive measurable outcomes in customer satisfaction, service quality, and financial performance. Skilled in project execution, customer-focused service delivery, stakeholder engagement, and policy compliance.
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