Aman Gupta

About Aman Gupta

As a senior engineer and support experience owner for a tier-1 AWS service, I lead strategic technical initiatives spanning multiple organizations while maintaining deep expertise in End User Computing and Machine Learning/AI technologies. I solve complex technical support challenges across technology domains, setting operational excellence standards and driving clarity in highly ambiguous situations with complete independence. My work extends to partnering with field teams including Business Development and Solutions Architects to deliver technical demonstrations, evaluations, and proof-of-concepts for EUC and MLAI solutions that directly influence customer success and adoption. I collaborate with Data Science teams on MLOps implementations, ensuring seamless integration of machine learning workflows into production environments. Through these cross-functional partnerships, I influence senior management decisions, shape internal roadmaps, and contribute to industry-wide best practices. I lead large strategic projects requiring technical leadership while maintaining breadth of knowledge across multiple technology domains, serving as a recognized support leader driving innovation and operational excellence in cloud-based solutions.

Experience

1. Senior Cloud Support Engineer

   Amazon Web Services (AWS)

   Oct 2021 — Present · Bengaluru, IN

   Provide sophisticated remote technical support to customer strategy and technology approaches by responding to complex technical inquiries related to large and production critical issues to propose advanced solutions to and/or resolve root causes of cloud network and/or system issues. Lead collaborations between service development and support engineering teams to drive innovative solutions to challenging customer issues. Identify emerging trends and issues and present data trends to drive internal and customer-facing platform improvements. Reviewing and deliver reports on metrics impacting customers to help drive improvements and measure support success and service performance to dramatically increase the effectiveness of the group. Design and oversee the execution of large and complex migration plans for existing on-premise client environments onto AWS Cloud, leading efforts to drive existing cloud architecture growth through new AWS service subscriptions and overseeing setup maintenance upon migration by providing and overseeing large-scale, complex technical assistance. Lead and review complex assessments of customer code written in JSON, Python and JAVA, and oversee code development required to deploy customer applications on AWS Cloud. Lead assessments of large-scale and complex customer infrastructure to optimize system cost and performance. Training and directing junior team members in navigating and configuring Linux/Windows systems and leading advanced troubleshooting of complex technical issues. Apply advanced knowledge of information science and technology to lead and oversee difficult network troubleshooting of Amazon services using tools and technologies, including TCP/IP, DNS, DHCP, firewalls, routing, switching, LAN/WAN, traceroute commands, iPerf, dig commands, and/or cURL.

Education

• Indian Institute of Management, Kozhikode

  Master of Business Administration - MBA, Information Technology

• Guru Gobind Singh Indraprastha University

  B.Tech, Computer Science

  2011 — 2016

• Mira Model School, New Delhi

  Senior School Certificate, Non-Medical Sciences

  2001 — 2011