Amandi Ndukwe

Snr Technical Support Specialist(Rf & Ran Networks) @Samsung Electronics

Provide RF/RAN solutions to customers. Troubleshoot and perform RCA (Root Cause Analysis) for RAN malfunctions, RF KPI degradations and provide follow-up investigation and resolution of radio network elements through analysis of equipment logs, feature recommendations, RF & RAN parameter changes. Support LTE/5G network elements and new software, feature release rollout. Perform software & feature validation and ensure proper documentation/test reports. Liaise with HQ R&D team to provide final solution to complex RF & RAN technical issues. Contribute to RFI/RFP responses and support the sales team in the pursuit of new business. Work closely with senior managers to provide weekly project progress and challenges.