Amandeep Singh
IT Analyst @Epic Investment Services
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WORK HISTORY
IT Analyst @Epic Investment Services
Toronto, ON, CA
Identify, diagnose, and resolve end-user and system technology issues across corporate technology estate- Deploy computing and mobile hardware to end users across Canada, maintaining assets in IT Asset Management system- Create and maintain incidents and service requests within IT Service Management system, adhering to ITIL practices- Manage Level 1 and 2 technical support, overseeing projects and aiding team/vendors in achieving IT objectives-Manage and Monitor Servers, backup and Data recovery on organization\'s infrastructure- Assume responsibility for successful execution of IT projects, ensuring they\'re on time and within budget- Provide exceptional multi-channel customer service (phone, email, chat, deskside) for IT services in a dynamic business environment- Utilize AI technologies like ChatGPT to streamline processes and augment problem-solving- Identify recurring themes among incident data and implement fixes to reduce repetitive incidents- Adhere to IT frameworks, methodologies, and security standards (ITIL, NIST, ISO27001)- Employ scripting and automation tools to streamline processes and enhance efficiency- Identify and contribute to remediation of absent, broken, and deficient IT processes- Keep documentation and knowledge management up to date and regularly reviewed for accuracy and relevance.
EDUCATION
Lambton College
Computer Software and Database Development, Computer Science
SGRR University
Bachelor of Science - BS, Information Technology
ABOUT AMANDEEP SINGH
Highly skilled IT professional with a strong background in both IT support and IT analysis roles. Possessing a post-graduate diploma in Computer Software and Database Development from Lambton College, Canada, along with a Bachelor\'s degree in Information Technology. With 3 years of experience in IT support and current engagement as an IT analyst, I bring a robust understanding of IT systems, software, and databases.My expertise lies in troubleshooting complex IT issues, optimizing system performance, and implementing effective solutions that align with organizational goals. Proficient in various programming languages, database management systems, and IT tools, I have a proven track record of delivering high-quality technical support and contributing to the successful implementation of IT projects.I am passionate about staying updated with the latest technological advancements and leveraging them to drive innovation and efficiency within organizations. Known for my analytical mindset, attention to detail, and excellent problem-solving skills, I thrive in dynamic environments where I can collaborate with cross-functional teams to achieve objectives and deliver exceptional results.Open to new opportunities that allow me to utilize my skills and expertise in IT analysis, support, and database development to make meaningful contributions to the success of innovative projects and initiatives.
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