Amandeep Sanwal
GCC Strategy Execution Leader | Driving Customer Delight & Digital Transformation | Board Advisor & Mentor
- Role
- Global Leader Gcc Strategy Execution & Customer Engagement at Ericsson
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Amandeep Sanwal
Visionary leader with expertise in end-to-end Service Delivery, AI/ML-driven operational transformation, CSR compliance, financial control, and operational excellence across global, multi-industry environments. Skilled at translating strategy into actionable, data-driven outcomes using advanced analytics, automation, and intelligent decision frameworks.Recognized for building scalable, sustainable operating models that enhance customer experience, improve efficiency, and drive measurable business impact. A trusted advisor with a strong understanding of the intersection of Strategy, AI-enabled insights, Customer Experience, and Operational Excellence, enabling organizations to deliver consistent, high-performance results.
Experience
Global Leader Gcc Strategy Execution & Customer Engagement
Apr 2020 — Present · Noida, IN
Heading GCC Strategy for Customer Experience Management while driving Ericsson’s brand positioning, strategic partnerships, and business transformation initiatives. Trusted advisor to CXOs, enabling high-value engagements, sustainable growth, and competitive differentiation- Customer Engagement: Led Ericsson Executive Experience Center in India; hosted 300+ global delegations (including CEOs/CIOs/CTOs), strengthening trust and influencing $180M+ in business- Strategic Programs: Spearheaded cross-functional initiatives delivering $76M+ in cost savings and new revenue streams- Innovation & Digitalization: Drove automation and RPA rollouts across offshore centers, improving efficiency and scalability- Business Intelligence: Delivered market insights, benchmarking, and whitepapers on 5G, AI/ML, and data monetization to guide strategic direction- Leadership & Transformation: Orchestrated organization-wide initiatives on business planning, governance, and financial optimization across multiple geographies.
Education
Institute of Management Technology, Ghaziabad
Postgraduate Degree, OPERATIONS
2010 — 2012
Skills
- Testing
- Lte
- Troubleshooting
- Ran
- Itil Certified
- Synchronous Digital Hierarchy (Sdh)
- Problem Management
- Ss7
- Gsm
- Networking
- Pdh
- Scrum
- Microwave
- Open Source Software
- Rnc
- Cdma
- Computer Network Operations
- 2g
- Rollout
- 3g
- Core Network
- Acceptance Testing
- Wcdma
- Umts
- Transmission
- Nsn
- Service Delivery
- Edge
- Universal Mobile Telecommunications System (Umts)
- Nms
- Vas
- Gprs
- Managed Services
- Bss
- Integration
- Network Optimization
- Sdh
- Telecommunications
- Wimax
- Tems
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