Amandeep Bhatia

Smartphone Sales Technician @Mobile Klinik

Waterloo, ON, CA

Diagnosed and repaired smartphones and tablets using state-of-the-art equipment with 95% efficiency, reducing customer wait times Provided accurate repair and replacement estimates to customers, resulting in a 20% increase in revenue and higher customer satisfaction Upsold wireless services, including cell phone post and prepaid plans, to 80% of customers, driving revenue growth and business development Communicated technical issues to customers resolved challenges and enhanced service revenue, achieving a 90% customer satisfaction rate Implemented the Mobile Klink Customer Connection Loop, resulting in a 15% increase in customer engagement and loyalty