Amandeep Singh Sagoo

Managed Services Manager at Bharti Telemedia Limited

Role: Managed Services Manager at airtel
Location: Gurugram, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Amandeep Singh Sagoo

18 Year Experience in service delivery assurance of B2B and B2C operations. Led the…

Experience

Managed Services Manager
airtel
Nov 2018 — Present · Gurugram, IN
Growth Path:Business Manager, Ambala (UN Circle) Nov’18-Dec’21DGM – Field Service Delivery Operations Jan’22-PresentKey Responsibilities & Achievements:• Lead service delivery operations, ensuring SLA adherence, improved customer satisfaction, and operational efficiency.• Designed and implemented digital service journeys, reducing manual processes, costs, and turnaround times.• Managed partner relationships, stock movements, audits, and loyalty programs to strengthen operational control and partner engagement.• Developed training modules for partners and internal teams, ensuring compliance with organizational standards.• Spearheaded the national launch of AIR Fiber, overseeing end-to-end planning and execution.• Continuously adapted customer service strategies in an agile manner to enhance satisfaction and experience.• Collaborated with cross-functional teams (CFTs) to manage and process monthly field payouts.• Developed and executed strategies to improve overall customer experience across all touchpoints—from initial contact to post-service follow-up. Business Manager- Sales & Service• Achieved significant sales growth through strategic planning, opportunity identification, and process optimization, aligning the sales team to meet and exceed targets.• Led business enhancement initiatives aimed at improving operational performance and delivering measurable value.• Provided pre- and post-sales support, along with technical consultations, ensuring strong customer engagement and retention.• Delivered technical training to sales and technical teams, enabling them to effectively support diverse client needs.

Contact information

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Current company

airtel

Telecommunications · 101K employees · Gurgaon, Haryana, India

Airtel was founded to provide global connectivity and unlock endless opportunities. Our organization embodies a unique blend of energy, innovation, creativity, dedication, scale, and ownership, all aimed at being limitless. At Airtel, we strive to go beyond our duties to create impactful solutions for our consumers. Our team is highly skilled and constantly growing, actively developing infrastructure to introduce cutting-edge technologies like 5G, IoT, IQ, and Airtel Black. We have successfully launched 5G services in over 5,000 cities and towns nationwide, with 10 million unique customers on the 5G network nationally. Airtel Black is another convenient consumer service that provides combined billing for family and friends under a single bill. We also offer enterprise solutions, including national and international long-distance services for carriers. With a subscriber base exceeding 574 million as of 2023, we are committed to delivering effective products that contribute to the realization of a 'Digital India', enabling millions of individuals to connect and thrive for a brighter future. Our presence spans 7,915 census and 802,577 non-census towns and villages, covering almost 96% of the country's population with 388,726 Rkms of optical fiber and an extensive distribution network of 1.2 million outlets. We've also implemented conservation initiatives that have saved 14,676 MWh of electricity, 4412 tonnes of paper through our e-bill initiatives, and recycled 3330 tonnes of e-waste. At Airtel, we believe in taking early ownership, delivering quality, and experimenting with various career paths to boost our trajectories and gain valuable insights into the business, making us the best in the industry. We are committed to creating the ultimate experience for our consumers while maintaining an ecological balance in the world.

airtel.com

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